Livestream FAQ

-In order to access the live stream page you will need to be signed into your account you created when checking out. If you did not create an account, no worries, you can create one HERE! Log in at the pages below to watch!
The events take place Dec 17th & 18th at  8PM ET / 7PM CT / 5PM PT
Watch Dec 17th HERE
Watch Dec 18th HERE
--
Will this live stream be available for viewing later?
Both shows will be available to replay until Dec 26th at 11:59PM ET on the same pages as the livestreams. Replay will be available shortly after the completion of the livestream completes. 
--
Can I purchase tickets for others?
Yes! Once you’ve purchased more than one ticket or an item with a ticket included, just email tickets@singlemusic.com with your guests’s email(s) and an account will be set up for them!

--
How can I watch the live stream on my TV?
-If your TV has a web browser app or if you are using a product like AppleTV, Chromecast or Amazon's Fire Stick that also has a web app.  In all cases, you simply need to use a browser, navigate to the stream page, sign in and press play like normal. We recommend using a computer over a phone wherever possible!
-Chromecast instructions here (use chrome, the cast button will be on the player)
-Apple TV instructions here (use safari, the apple tv share will be on the player)

Note: Some older TV devices to not support direct sharing of video content and you may need to cast/share the whole page and click full screen in order to view the video

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following :

System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at www.speedtest.net.

Not Supported:

For additional questions: Livestream Support or click the chat button in the bottom right corner! Be sure to include your order number.